To request return information, please contact us at info@coolhelmet.online within 30 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
We do not accept Helmet for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
All the cost caused by the returning shall be borne by the buyer.
The air bill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.
If buyer can't receive the ordered parcel after 3 months, buyer can contact seller for solution.